/* Help Desk Vex - Estilos Principais */

:root {
    --primary-color: #0d6efd;
    --secondary-color: #6c757d;
    --success-color: #198754;
    --warning-color: #ffc107;
    --danger-color: #dc3545;
    --info-color: #0dcaf0;
    --light-color: #f8f9fa;
    --dark-color: #212529;
    
    --priority-critical: #dc3545;
    --priority-high: #fd7e14;
    --priority-medium: #ffc107;
    --priority-low: #198754;
    
    --status-open: #17a2b8;
    --status-progress: #ffc107;
    --status-pending: #6f42c1;
    --status-resolved: #28a745;
    --status-closed: #6c757d;
    
    --border-radius: 0.375rem;
    --box-shadow: 0 0.125rem 0.25rem rgba(0, 0, 0, 0.075);
    --transition: all 0.15s ease-in-out;
}

/* Layout Global */
body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background-color: #f8f9fa;
    color: var(--dark-color);
}

.main-container {
    min-height: 100vh;
}

/* Sidebar */
.sidebar {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    min-height: 100vh;
    box-shadow: 2px 0 10px rgba(0, 0, 0, 0.1);
}

.sidebar .nav-link {
    color: rgba(255, 255, 255, 0.8);
    padding: 0.75rem 1rem;
    margin: 0.25rem 0;
    border-radius: var(--border-radius);
    transition: var(--transition);
}

.sidebar .nav-link:hover,
.sidebar .nav-link.active {
    background-color: rgba(255, 255, 255, 0.1);
    color: white;
    transform: translateX(5px);
}

.sidebar .nav-link i {
    margin-right: 0.5rem;
    width: 1.2rem;
}

.sidebar-brand {
    padding: 1.5rem 1rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.1);
    margin-bottom: 1rem;
}

.sidebar-brand h5 {
    margin: 0;
    font-weight: 600;
}

/* Header */
.page-header {
    background: white;
    border-bottom: 1px solid #dee2e6;
    padding: 1rem 0;
    margin-bottom: 2rem;
    box-shadow: var(--box-shadow);
}

.page-title {
    margin: 0;
    color: var(--dark-color);
    font-weight: 600;
}

/* Cards */
.card {
    border: none;
    border-radius: var(--border-radius);
    box-shadow: var(--box-shadow);
    transition: var(--transition);
}

.card:hover {
    box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.15);
    transform: translateY(-2px);
}

.card-header {
    background: var(--light-color);
    border-bottom: 1px solid #dee2e6;
    font-weight: 600;
}

/* Estatísticas */
.stats-container {
    background: white;
    border-radius: var(--border-radius);
    box-shadow: var(--box-shadow);
    margin-bottom: 2rem;
    overflow: hidden;
}

.stat-item {
    padding: 1.5rem;
    text-align: center;
    border-right: 1px solid #dee2e6;
    transition: var(--transition);
}

.stat-item:last-child {
    border-right: none;
}

.stat-item:hover {
    background-color: var(--light-color);
}

.stat-value {
    font-size: 2rem;
    font-weight: 700;
    margin-bottom: 0.5rem;
    color: var(--primary-color);
}

.stat-label {
    font-size: 0.875rem;
    color: var(--secondary-color);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Filtros */
.filters-container {
    background: white;
    border-radius: var(--border-radius);
    box-shadow: var(--box-shadow);
    padding: 1.5rem;
    margin-bottom: 2rem;
}

.filters-title {
    margin-bottom: 1rem;
    color: var(--dark-color);
    font-weight: 600;
}

/* Tickets */
.ticket-item {
    background: white;
    border-radius: var(--border-radius);
    box-shadow: var(--box-shadow);
    margin-bottom: 1rem;
    transition: var(--transition);
    cursor: pointer;
}

.ticket-item:hover {
    box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.15);
    transform: translateY(-2px);
}

.ticket-priority-critical {
    border-left: 4px solid var(--priority-critical);
}

.ticket-priority-high {
    border-left: 4px solid var(--priority-high);
}

.ticket-priority-medium {
    border-left: 4px solid var(--priority-medium);
}

.ticket-priority-low {
    border-left: 4px solid var(--priority-low);
}

.ticket-number {
    font-weight: 600;
    color: var(--primary-color);
    text-decoration: none;
}

.ticket-number:hover {
    color: var(--primary-color);
    text-decoration: underline;
}

.ticket-title {
    font-weight: 500;
    margin-bottom: 0.5rem;
}

.ticket-meta {
    font-size: 0.875rem;
    color: var(--secondary-color);
}

/* Status Badges */
.status-badge {
    font-size: 0.75rem;
    font-weight: 500;
    padding: 0.375rem 0.75rem;
    border-radius: 50px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-open { background-color: var(--status-open); }
.status-progress { background-color: var(--status-progress); }
.status-pending { background-color: var(--status-pending); }
.status-resolved { background-color: var(--status-resolved); }
.status-closed { background-color: var(--status-closed); }

.priority-critical-badge { background-color: var(--priority-critical); }
.priority-high-badge { background-color: var(--priority-high); }
.priority-medium-badge { background-color: var(--priority-medium); }
.priority-low-badge { background-color: var(--priority-low); }

/* SLA Indicators */
.sla-indicator {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    display: inline-block;
    margin-right: 0.5rem;
}

.sla-ok { background-color: var(--success-color); }
.sla-warning { background-color: var(--warning-color); }
.sla-danger { background-color: var(--danger-color); }

.sla-status {
    font-size: 0.75rem;
    font-weight: 500;
}

/* Tabelas */
.table-container {
    background: white;
    border-radius: var(--border-radius);
    box-shadow: var(--box-shadow);
    overflow: hidden;
}

.table th {
    background-color: var(--light-color);
    border-bottom: 2px solid #dee2e6;
    font-weight: 600;
    color: var(--dark-color);
    text-transform: uppercase;
    font-size: 0.75rem;
    letter-spacing: 0.5px;
}

.table td {
    vertical-align: middle;
    border-bottom: 1px solid #f1f3f4;
}

.table tbody tr {
    transition: var(--transition);
}

.table tbody tr:hover {
    background-color: rgba(13, 110, 253, 0.05);
}

/* Botões */
.btn {
    border-radius: var(--border-radius);
    font-weight: 500;
    transition: var(--transition);
    border: none;
    padding: 0.5rem 1rem;
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary-color) 0%, #0056b3 100%);
    box-shadow: 0 2px 4px rgba(13, 110, 253, 0.3);
}

.btn-primary:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 8px rgba(13, 110, 253, 0.4);
}

.btn-outline-primary {
    border: 1px solid var(--primary-color);
    color: var(--primary-color);
}

.btn-outline-primary:hover {
    background-color: var(--primary-color);
    transform: translateY(-1px);
}

.btn-sm {
    padding: 0.375rem 0.75rem;
    font-size: 0.875rem;
}

/* Modais */
.modal-content {
    border: none;
    border-radius: var(--border-radius);
    box-shadow: 0 1rem 3rem rgba(0, 0, 0, 0.175);
}

.modal-header {
    background-color: var(--light-color);
    border-bottom: 1px solid #dee2e6;
}

.modal-title {
    font-weight: 600;
    color: var(--dark-color);
}

/* Formulários */
.form-control,
.form-select {
    border-radius: var(--border-radius);
    border: 1px solid #ced4da;
    transition: var(--transition);
}

.form-control:focus,
.form-select:focus {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 0.2rem rgba(13, 110, 253, 0.25);
}

.form-label {
    font-weight: 500;
    color: var(--dark-color);
    margin-bottom: 0.5rem;
}

/* Paginação */
.pagination {
    margin: 0;
}

.page-link {
    border-radius: var(--border-radius);
    margin: 0 0.125rem;
    border: 1px solid #dee2e6;
    color: var(--primary-color);
    transition: var(--transition);
}

.page-link:hover {
    background-color: var(--primary-color);
    border-color: var(--primary-color);
    color: white;
    transform: translateY(-1px);
}

.page-item.active .page-link {
    background-color: var(--primary-color);
    border-color: var(--primary-color);
}

/* Alertas e Notificações */
.alert {
    border: none;
    border-radius: var(--border-radius);
    box-shadow: var(--box-shadow);
}

.toast {
    border: none;
    border-radius: var(--border-radius);
    box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.15);
}

/* Ações em Lote */
.bulk-actions {
    background: linear-gradient(135deg, #fff3cd 0%, #ffeaa7 100%);
    border: 1px solid #ffeaa7;
    border-radius: var(--border-radius);
    padding: 1rem;
    margin-bottom: 1rem;
    box-shadow: var(--box-shadow);
}

/* Toggle de Visualização */
.view-toggle {
    background: white;
    border-radius: var(--border-radius);
    padding: 0.25rem;
    border: 1px solid #dee2e6;
    box-shadow: var(--box-shadow);
}

.view-toggle .btn {
    border: none;
    padding: 0.5rem 0.75rem;
    border-radius: calc(var(--border-radius) - 0.125rem);
}

/* Loading States */
.loading-overlay {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(255, 255, 255, 0.8);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
}

.spinner-border {
    color: var(--primary-color);
}

/* Responsividade */
@media (max-width: 768px) {
    .sidebar {
        position: fixed;
        top: 0;
        left: -100%;
        width: 280px;
        height: 100vh;
        z-index: 1050;
        transition: left 0.3s ease;
    }
    
    .sidebar.show {
        left: 0;
    }
    
    .main-content {
        margin-left: 0;
    }
    
    .stat-item {
        padding: 1rem;
        border-right: none;
        border-bottom: 1px solid #dee2e6;
    }
    
    .stat-item:last-child {
        border-bottom: none;
    }
    
    .filters-container .row > div {
        margin-bottom: 1rem;
    }
    
    .table-responsive {
        font-size: 0.875rem;
    }
    
    .btn-toolbar {
        flex-direction: column;
        gap: 0.5rem;
    }
    
    .btn-group {
        width: 100%;
    }
}

/* Animações */
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

@keyframes slideIn {
    from { transform: translateX(-100%); }
    to { transform: translateX(0); }
}

.fade-in {
    animation: fadeIn 0.3s ease-out;
}

.slide-in {
    animation: slideIn 0.3s ease-out;
}

/* Dark Mode Support */
@media (prefers-color-scheme: dark) {
    :root {
        --light-color: #343a40;
        --dark-color: #f8f9fa;
    }
    
    body {
        background-color: #1a1a1a;
        color: var(--dark-color);
    }
    
    .card,
    .table-container,
    .filters-container,
    .stats-container {
        background-color: #2d3748;
        color: var(--dark-color);
    }
    
    .table th {
        background-color: #4a5568;
    }
    
    .form-control,
    .form-select {
        background-color: #2d3748;
        border-color: #4a5568;
        color: var(--dark-color);
    }
}

/* Utilitários */
.text-truncate-2 {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.cursor-pointer {
    cursor: pointer;
}

.border-left-primary {
    border-left: 4px solid var(--primary-color) !important;
}

.border-left-success {
    border-left: 4px solid var(--success-color) !important;
}

.border-left-warning {
    border-left: 4px solid var(--warning-color) !important;
}

.border-left-danger {
    border-left: 4px solid var(--danger-color) !important;
}

.shadow-hover:hover {
    box-shadow: 0 0.5rem 1rem rgba(0, 0, 0, 0.15) !important;
    transform: translateY(-2px);
}